Exempt form submissions from excluded IP addresses from spam filter

[BenTS]

When an IP address is excluded from analytics/activity tracking, form submissions from that IP address are automatically listed as spam submissions.

I recommend that an option be added to exempt those form submissions from the spam filter.

We use a large number of forms, and we sometimes need our own staff to fill out those forms. All of our staff are on a VPN, and that VPN is excluded from analytics tracking, so form submissions by our staff are automatically marked as spam.

We do not want to enable alaytics tracking for our staff; their activity on the website does not need to be tracked, nor do they need to be included in retargeting audiences. However, we do need to see the forms they submit.

To be honest, I don't understand why these two things are combined in this way, but I accept that someone, somewhere has a business case where it makes sense. It doesn't make sense for us. An option to always accept form submissions from a specific IP or an option to not apply the excluded IPs to the spam filter or some other way of unentangling these things would be greatly appreciated.

[BenTS]

Hi Everyone, 

I would like to share an update that there was a delay with the initial rollout, but it should be live to all accounts now.

Thank you for your patience.

Regards,

Sabari Ram

HubSpot Product Team

[BenTS]

Hi everyone! My name is Hallie, and I'm a Program Manager on the CXM Team. I'm excited to share that there is now a setting available to give you more control over how form submissions from excluded IPs are handled in your account! 

This post gained a fair bit of traction quickly, and our product teams wanted to deliver something to solve for this need. You can read more about the details of the new setting below. We hope this helps!

[abrizendine]

Agree with this request 100%. This requires staff to regularly check and release these forms that are legitimate. There needs to be an exemption setting in place for those of us with this need.

[MSchallinger]

Hoping this will get fixed soon! Analytics exclusion of an internal IP Address should not automatically make those form submission spam!

[lexnicole]

1000% we need this!!!

[hhiggins]

Hi everyone! My name is Hallie, and I'm a Program Manager on the CXM Team. I'm excited to share that there is now a setting available to give you more control over how form submissions from excluded IPs are handled in your account! 

This post gained a fair bit of traction quickly, and our product teams wanted to deliver something to solve for this need. You can read more about the details of the new setting below. We hope this helps!

[BenTS]

Hallie, that sounds like an early Christmas gift from the CXM team! When will this be live in our portal?

[lexnicole]

@hhiggins that link is not working and it doesn't appear to be live in my account. Is this rolling out in stages? Thank you!!!!!

[SabariRam]

Hi Everyone, 

I would like to share an update that there was a delay with the initial rollout, but it should be live to all accounts now.

Thank you for your patience.

Regards,

Sabari Ram

HubSpot Product Team

[BenTS]

I am seeing it now in our portal. Thank you, Sabari!