I’m submitting this as an accessibility issue, not a cosmetic preference.
Recent UI changes in the internal agent web interface (Tickets / Help Desk / Conversations) introduced blue/teal text on a white background. This creates a health-related accessibility barrier, as it triggers migraines and significant eye strain and affects my ability to work safely for extended periods.
Important context:
System-level blue-light filters (e.g., Night Shift / Night Light) do not help and actually worsen eye strain by reducing clarity and increasing visual fatigue.
The only effective solution for my light sensitivity and migraines is a true dark interface (black or near-black background with light text), which I use successfully across other tools.
Text color itself is a major trigger — certain hues (including blue/teal on white) significantly increase eye strain.
Mobile app dark mode is not a viable workaround due to high ticket volume and the need for full web-based workflows.
Currently, the internal agent web UI does not offer:
A dark mode or high-contrast theme
User control over background color
User control over text/letter color
The ability to adjust contrast in a way that accommodates light sensitivity and migraine triggers
This creates an accessibility barrier for agents with light sensitivity, migraines, and visual processing conditions. While contrast ratios may technically meet minimum guidelines, accessibility also includes user-adjustable presentation, especially when specific color combinations cause adverse physical effects.
Request: Please add one or more of the following for the internal agent web interface (Tickets / Help Desk / Conversations):
A true dark mode
A high-contrast or low-glare theme
User-controlled theming, including the ability to adjust:
Background color
Text/letter color
Overall contrast
Providing control over both background and text colors would allow agents with different accessibility needs to configure a workspace that does not cause physical harm or limit their ability to work.
This would align HubSpot with modern accessibility practices and with other enterprise tools that support agents with light sensitivity and migraine-related accessibility needs.
Thank you for considering this from an accessibility and health-impact perspective.
So happy someone made this a preference - this change has been incredibly strenuous on the daily activities required for working in the ticketing system. I'm supporting this for accessibility. Native dark mode and customizable text/background colors would significantly reduce eye strain for ticket agents.
I am supporting this for accessibility. Native dark mode and customizable text/background colors would reduce eye strain for ticket agents. I, also, utilize this system daily and can absolutely feel the eye strain and have developed migraines.
