Why is workflow enrollment not showing in HubSpot history or logs?

[Peter____Jones]

I'm testing some workflows currently, and the record is clearly enrolling as I can see the updates on the record going through the workflow.

However, it isn't showing on the enrollment history, performance stats or action logs on the workflow itself. I've been waiting 20m for a record to show as having enrolled and completed.

It's also not showing on the activity feed of the record.

Anyone else experience this?

Very annoying while testing!

[karstenkoehler · Accepted solution]

Hi @Peter____Jones,

Could you confirm that you do not have any filters accidentally applied to the enrollment history or action log? It's easy to miss that it's still filtering for a specific contact.

In these situations, I'd recommend first checking the status page: https://status.hubspot.com/

If there is no mention there, then yes, 20 minutes is an unusually long time for the actions log or enrollment history not to update and I'd recommend reaching out to HubSpot support in-app via chat or email.

Best regards