How to fix “Please accept terms before sharing certificate” in HubSpot?

DHart2
メンバー

Hello,  I am having the same issue but it says that my toggle is not switched on even though it is.  

Screenshot 2026-01-20 131321.png

Moderator note: I have moved your post for visibility. For reference, here is the thread where you posted: "Unable to share certificate - "Please accept terms before sharing"".

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4件の返信 4
SJaksche
参加者

it is the same for me and I did all of the troubleshootings before, but still there

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BérangèreL
コミュニティーマネージャー
コミュニティーマネージャー

Hi @DHart2 and a big warm welcome from the HubSpot Community! 🧡

Thanks for sharing the screenshot and for reaching out!

Could you please confirm that you tried all the steps that my colleague @APernell shared on this post "Unable to share certificate - "Please accept terms before sharing""?

If this doesn't help, I'll check internally for you.

Thanks and have a great day!
Bérangère





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Loop Marketing is a new four-stage approach that combines AI efficiency and human authenticity to drive growth.

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DHart2
メンバー

Hello! I went to try today and it worked. Might of been fixed! Thank you 

 
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BérangèreL
コミュニティーマネージャー
コミュニティーマネージャー

Hi @DHart2 and all, thanks for your patience!

We’ve just tested it on our end, and it looks like everything should be working now!
Bérangère





loop


Loop Marketing is a new four-stage approach that combines AI efficiency and human authenticity to drive growth.

Learn More




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