I’m taking the Sales Hub Software (English – new version) certification. I’m using a free EN‑US business account for the course.
On the upgrade page, under Sales Hub, both Calling and HubSpot-provided phone numbers are blank. In Settings > General > Calling, the Get started button for HubSpot Calling is locked with a padlock. From the documentation, this seems to mean my free plan does not include the HubSpot Calling tool.
Because of this, I cannot complete the “Make a Call in HubSpot” practical exercise, which requires using the HubSpot Calling tool from a contact record.
Could you please:
Confirm whether this “Make a Call in HubSpot” exercise is strictly required to obtain the Sales Hub Software certification in my account; and If it is required, let me know if there is an alternative way to satisfy it or if it can be waived, given that my plan does not include calling?
Even if it is restricted under the free plan, I would still like the opportunity to complete a version of this exercise (for example, in an Academy exercise portal or other environment) to expand my knowledge and get hands‑on practice with the calling workflow.
Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise has been removed for now. You can complete the course without doing the make a call practical exercise.
Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise has been removed for now. You can complete the course without doing the make a call practical exercise.
