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BérangèreL 2月 21日, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see 続きを読む

返信ディスカッション Announcement

11 いいね！

42 コメント

YA25

メンバー | Platinum Partner

9月 15日, 2025

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...続きを読む

LGottschalk 1月 22日, 2026

How to keep my HubSpot certifications if my portal is deactivated?

I received an email today saying if I don't log in by 1/29 that my certifications will be lost. When I log in, it says I don't have a portal and need to make a new account. I am doing this within an hour of receiving the email. I have until the 29th 続きを読む

返信ディスカッション Inbound Certification

0 いいね！

1 コメント

BérangèreL

コミュニティーマネージャー

1月 23日, 2026

Hi @LGottschalk and thank you for sharing your experience and details. If your CRM portal was deactivated, your certifications should remain acc...続きを読む

解決済み

IMedeiros1 1月 22日, 2026

Make a Call in HubSpot Exercise on Free Plan

Hi, I’m taking the Sales Hub Software (English – new version) certification. I’m using a free EN‑US business account for the course. On the upgrade page, under Sales Hub, both Calling and HubSpot-provided phone numbers are blank. In Settings 続きを読む

返信ディスカッション Sales Software

0 いいね！

2 コメント

IMedeiros1

参加者

1月 22日, 2026

Thank you for your prompt response. I truly appreciate it.

mubashar-ali 1月 22日, 2026

What is the best account setup learning path sequence in HubSpot?

Hi Community, I hope you’re all doing well. I’m new to HubSpot and currently exploring the HubSpot Academy learning paths. I’ve selected the Account Setup category and see a lot of available content, but I’m unsure about the best order to start an 続きを読む

返信ディスカッション Inbound Certification

0 いいね！

1 コメント

BérangèreL

コミュニティーマネージャー

1月 22日, 2026

Hi @mubashar-ali and welcome, it's a pleasure to have you here! Great question, thanks for asking! I'd recommend starting with these resources:...続きを読む

felipeagudeloh 1月 20日, 2026

Issue Completing Inbound Marketing Certification Exam

Hi there. I have just completed all the lessons for the Inbound Marketing certification on HubSpot Academy, but I have not been able to take the 60‑question exam due to what appears to be a technical issue with the platform. Each time I answer a q 続きを読む

返信ディスカッション Inbound Certification

0 いいね！

1 コメント

STierney

コミュニティーマネージャー

1月 20日, 2026

Hey @felipeagudeloh - thanks for posting in the Community! I can confirm that your progress in this course has been recorded. To your inquiry, t...続きを読む

jlaf 1月 20日, 2026

Certifications not showing in account

My certifications are not showing in my account. When I contacted chat support, they sent me a screenshot of the certifications showing on their end when they accessed my account. However, they said that they could not help me since I'm using a free 続きを読む

返信ディスカッション Inbound Certification

0 いいね！

1 コメント

APernell

HubSpot進行役

1月 22日, 2026

Hello @jlaf , Thank you for reaching out to the academy community board! I'm happy to help out with this. Is there a different email that you...続きを読む

解決済み

LEl-Khatib 1月 20日, 2026

Unable To Share Certification

I’ve completed the Email Marketing Certification. On the Share your achievement page, the required consent toggle (“Toggle on the switch to consent to share personal information…”) is visible but does not respond to clicks in any browser. I’ve tri 続きを読む

返信ディスカッション Email Marketing

4 いいね！

8 コメント

BérangèreL

コミュニティーマネージャー

1月 22日, 2026

Hi @MathildeBoud and thanks for getting back to us! I am really glad to hear that all is working now! Have a lovely day! Bérangère