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BérangèreL en Febrero 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see Leer más

Responder Announcement

11 Me gusta

42 Respuestas

YA25

Miembro | Partner nivel Platinum

Septiembre 15, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...Leer más

CristinaCriss27 en Enero 23, 2026

My certification does not appear on my profile

I have a course certificate that does dot appear anymore on my profile. It is the one from inbound marketing course and I have an email from HubSpot that confirms i got the certification on 31st of march 2024, so i should still have it beca Leer más

Responder Inbound Certification

0 Me gusta

1 Respuestas

chighsmith

Administrador de la comunidad

Enero 23, 2026 15:28

Hi @CristinaCriss27 , Thank you for posting to the Community! I'd like to tag in our Academy Experts to see if they have any insight here. Hi @...Leer más

LGottschalk en Enero 22, 2026

How to keep my HubSpot certifications if my portal is deactivated?

I received an email today saying if I don't log in by 1/29 that my certifications will be lost. When I log in, it says I don't have a portal and need to make a new account. I am doing this within an hour of receiving the email. I have until the 29th Leer más

Responder Inbound Certification

0 Me gusta

1 Respuestas

BérangèreL

Administrador de la comunidad

Enero 23, 2026 05:26

Hi @LGottschalk and thank you for sharing your experience and details. If your CRM portal was deactivated, your certifications should remain acc...Leer más

Resuelta

IMedeiros1 en Enero 22, 2026

Make a Call in HubSpot Exercise on Free Plan

Hi, I’m taking the Sales Hub Software (English – new version) certification. I’m using a free EN‑US business account for the course. On the upgrade page, under Sales Hub, both Calling and HubSpot-provided phone numbers are blank. In Settings Leer más

Responder Sales Software

0 Me gusta

2 Respuestas

Solución Aceptada

APernell

Moderador de HubSpot

Enero 22, 2026 15:19

Hello @IMedeiros1 , Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise has be...Leer más

mubashar-ali en Enero 22, 2026

What is the best account setup learning path sequence in HubSpot?

Hi Community, I hope you’re all doing well. I’m new to HubSpot and currently exploring the HubSpot Academy learning paths. I’ve selected the Account Setup category and see a lot of available content, but I’m unsure about the best order to start an Leer más

Responder Inbound Certification

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1 Respuestas

BérangèreL

Administrador de la comunidad

Enero 22, 2026 11:52

Hi @mubashar-ali and welcome, it's a pleasure to have you here! Great question, thanks for asking! I'd recommend starting with these resources:...Leer más

felipeagudeloh en Enero 20, 2026

Issue Completing Inbound Marketing Certification Exam

Hi there. I have just completed all the lessons for the Inbound Marketing certification on HubSpot Academy, but I have not been able to take the 60‑question exam due to what appears to be a technical issue with the platform. Each time I answer a q Leer más

Responder Inbound Certification

0 Me gusta

1 Respuestas

STierney

Administrador de la comunidad

Enero 20, 2026 19:34

Hey @felipeagudeloh - thanks for posting in the Community! I can confirm that your progress in this course has been recorded. To your inquiry, t...Leer más

jlaf en Enero 20, 2026

Certifications not showing in account

My certifications are not showing in my account. When I contacted chat support, they sent me a screenshot of the certifications showing on their end when they accessed my account. However, they said that they could not help me since I'm using a free Leer más

Responder Inbound Certification

0 Me gusta

1 Respuestas

APernell

Moderador de HubSpot

Enero 22, 2026 15:01

Hello @jlaf , Thank you for reaching out to the academy community board! I'm happy to help out with this. Is there a different email that you...Leer más

Resuelta

LEl-Khatib en Enero 20, 2026

Unable To Share Certification

I’ve completed the Email Marketing Certification. On the Share your achievement page, the required consent toggle (“Toggle on the switch to consent to share personal information…”) is visible but does not respond to clicks in any browser. I’ve tri Leer más

Responder Email Marketing

4 Me gusta

8 Respuestas

Solución Aceptada

BérangèreL

Administrador de la comunidad

Enero 21, 2026 13:28

Hi @LEl-Khatib and thanks for your patience! We’ve just tested it on our end, and it looks like everything should be working now! Bérangère

DHart2 en Enero 20, 2026

How to fix “Please accept terms before sharing certificate” in HubSpot?

Hello, I am having the same issue but it says that my toggle is not switched on even though it is. Moderator note: I have moved your post for visibility. For reference, here is the thread where you posted: " Unable to share certificate - Leer más

Responder Inbound Certification

0 Me gusta

4 Respuestas

BérangèreL

Administrador de la comunidad

Enero 21, 2026 13:29

Hi @DHart2 and all, thanks for your patience! We’ve just tested it on our end, and it looks like everything should be working now! Bérangère

Federicucio en Enero 19, 2026

Lost access to HubSpot Academy Practice Mode

Hi Community Team, I’m reaching out because I have suddenly lost access to the Practice Mode in HubSpot Academy. I was actively using it for my certifications, but now the option is gone and I haven't received any email notification re Leer más

Responder Sales Software

0 Me gusta

2 Respuestas

Federicucio

Miembro

Enero 20, 2026 06:54

Hi @BérangèreL Thank you for the quick response. I no longer have the option to select the Academy Practice Mode portal. Previously, when I n...Leer más

DObara en Enero 18, 2026

Cant Create Hubspot Number

Im currently enrolled in the hubspot sales hub software course and have a call practical, but I can't create a hubspot number, every time I try they say theres an error and I should try again

Responder Sales Software

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1 Respuestas

APernell

Moderador de HubSpot

Enero 22, 2026 14:57

Hello @DObara , Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise was remove...Leer más

MLasky en Enero 18, 2026

I am having trouble playing a video in my inbound marketing training.

When I try to play it it just constantly says "something went wrong while playing this video. I want to finish this training but need to be able to watch. Can someone help me?

Responder Inbound Certification

0 Me gusta

1 Respuestas

APernell

Moderador de HubSpot

Enero 20, 2026 14:53

Hello @MLasky , Thank you for reaching out to the academy community board! I'm happy to help out with this. troubleshooting steps: 1....Leer más

PPatil27 en Enero 17, 2026

About Bootcamp 2026 RSVP

I can see many Bootcamp I want to RSVP for some of them I am able see this below msg This six-week bootcamp will run from January 28, 2026 - March 4, 2026. By clicking the RSVP button below, you will be registered for the entire program and rec Leer más

Responder Inbound Certification

0 Me gusta

1 Respuestas

BérangèreL

Administrador de la comunidad

Enero 19, 2026 08:11

Hi @PPatil27 and thanks for reaching out to the HubSpot Community! Would you mind sharing the link or a screenshot of what you’re seeing? That w...Leer más

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team