Tickets & Conversations

I'm currently migrating from Intercom to HubSpot Service Hub Professional and looking for guidance on handling a common support pattern for our business. Our Use Case: We operate an online marketplace connecting business sellers and retail buy 続きを読む

Hi people, I'm confused. My issue is the following: All inbound helpdesk emails are being associated to open deals which clutters our deals with irrelevant information. This help article says: "If an email or WhatsApp message (new or rep 続きを読む

Hi, as the title suggest, all closed tickets from a contact reopen when that contact replies in a seperate open ticket conversation. We have contacts that have multiple tickets throughout the year. When the contact replies to an email about ticket A 続きを読む

It would be great to have the live chat availability status to be automated if all HubSpot browsers are closed, someone isn't signed in, etc. vs. having to toggle on & off manually

We work though lots of tickets with our customers. They rely heavily on the customer portal for working tickets. They want a timestamp to know how quickly responses are being recived and given back and forth. Currently it only gives dates..... not 続きを読む

Starting point: * Ticket with an email in it * Ticket is associated with a Contact, Deal, and a Custom Object Action: * We send an email reply to that Ticket, via the Help Desk Outcome: * The email reply is in the Ticket thread, and is a 続きを読む

With our ticket pipeline growing, I'm being asked to create an exportable report that will show a lot of the details from the Service > Help Desk > All Open section. One of the items that was requested is a 'Last Communication Posted' field, 続きを読む

Hi! I'm working on a chatflow for a customer and I'm tryng the previews both on the customer account and our demo-partner account, but I can't write on open answers. It seems a bug, cause it didn't happen before the last updates, anyone else? 続きを読む

Hi there, We are based in New Zealand and in June our Hubspot account data was automatically migrated from US to AU. We are now having issues with broken images in emails. Has anyone else had this issue, and how did you resolve it? Hubspot have 続きを読む

When we change a property we see a Property save message which we can undo. This message is there for several seconds. In our next step we want to insert a template. But since the message is right above the insert button, we have to wait. Is there a 続きを読む

Generate ticket name "Sorry, your request could not be completed. Please try again." 

I need to be able to insert links in customer agent’s hand off message. A link for example to refer customers to complete a new form.