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HubSpot Academy Support

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BérangèreL 2月 21日, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see 続きを読む

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42 コメント

YA25

メンバー | Platinum Partner

9月 15日, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...続きを読む

解決済み

LEl-Khatib 1月 20日, 2026

Unable To Share Certification

I’ve completed the Email Marketing Certification. On the Share your achievement page, the required consent toggle (“Toggle on the switch to consent to share personal information…”) is visible but does not respond to clicks in any browser. I’ve tri 続きを読む

返信 Email Marketing

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8 コメント

ベストアンサー

BérangèreL

コミュニティーマネージャー

1月 21日, 2026 13:28

Hi @LEl-Khatib and thanks for your patience! We’ve just tested it on our end, and it looks like everything should be working now! Bérangère

JB042724 1月 13日, 2026

Email Certification - no "Share Link"--only a Download option

Q: Why is there not a share link for my active Email Marketing Certification, while all the others have one? FYI, i t is completed; active from 051425 through 061326. There is only a download certificate option, unlike the other activ 続きを読む

返信 Email Marketing

0 いいね！

1 コメント

BérangèreL

コミュニティーマネージャー

1月 14日, 2026 03:02

Hey @JB042724 Thanks so much for reaching out to the HubSpot Community! I wanted to share this helpful article with you: " View, share, or ...続きを読む

Andre_Papistas 1月 02日, 2026

the subtitles are not synchronized with what the speaker is saying

At Huspot academy in the courses for certification for Email Marketing the subtitles are not synchronized with what the speaker is saying. What should I do??? Ι change the broswer from mozilla to Chrome but i have the same problem.

返信 Email Marketing

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1 コメント

APernell

HubSpot進行役

1月 07日, 2026 14:19

Hello @Andre_Papistas , Thank you for reaching out to the academy community board! I'm happy to help out with this. Thank you for letting us ...続きを読む

BAdaran 12月 30日, 2025

New to the email marketing study group

Hey everyone, I'm blessing, I'm an undergraduate, I'm here to learn and get my certification on email marketing

返信 Email Marketing

0 いいね！

0 コメント

解決済み

Amira99 12月 22日, 2025

Please correct name on my Email Marketing Certification

Hi HubSpot Academy team, My Email Marketing Certification is showing the wrong name. It currently appears as “Ameera BM” , but it should be “Amira Benmabrouk” . Certification: Email Marketing Certification Current name on certificate: Ameera 続きを読む

返信 Email Marketing

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1 コメント

ベストアンサー

SamTassey

コミュニティーマネージャー

12月 22日, 2025 14:01

Hello @Amira99 , Welcome to the community! I see that you're looking to modify the name seen on your certification. I found a simi...続きを読む

BenedettaP 11月 21日, 2025

El vídeo del curso de email marketing no se reproduce correctamente

Buenas tardes. Me he registrado en HubSpot Academy para empezar el curso gratuito de email marketing, pero el vídeo se bloquea constantemente. He seguido todas las instrucciones para intentar solucionarlo (borrar la caché, desactivar extensiones, co 続きを読む

返信 Email Marketing

0 いいね！

1 コメント

Jaycee_Lewis

ソートリーダー

11月 21日, 2025 11:55

¡Bienvenido a la Comunidad @BenedettaP ! Lamento el inconveniente con el video del curso. Mientras recibes ayuda técnica, te invito a visitar nues...続きを読む

ellisr73 11月 18日, 2025

My Learning is empty

I've completed several HubSpot certificates, but my learning tab is blank and indicates that I haven't completed anything.

返信 Content Marketing Email Marketing

0 いいね！

3 コメント

christianarleo

参加者

11月 19日, 2025 06:13

Hi! This means that none of the courses have study materials, that is, "the resources." It's been three days now that all users have been in the same...続きを読む

POpoku 11月 07日, 2025

Digital marketing enthusiast

Hello everyone am so excited to be here. I am starting out a new career path and am learning digital marketing here to boost my cv and skills. I hope to from you all.

返信 Email Marketing

0 いいね！

1 コメント

chighsmith

コミュニティーマネージャー

11月 07日, 2025 10:39

Hi @POpoku , Welcome to the Community! It’s great to have you here. Starting a new career path is an exciting journey, and you’re definitely in...続きを読む

Benny_email 10月 27日, 2025

Certificate Not Generated – Email Marketing Exam

Hello HubSpot Support, I recently completed and passed the Email Marketing certification exam with a score of 50/60 , but I received the message: “Exam passed but award not generated. Please try refreshing the page and if the issue persists 続きを読む

返信 Email Marketing

0 いいね！

3 コメント

APernell

HubSpot進行役

10月 31日, 2025 14:09

Hello @Benny_email , It looks like there was an issue on our end but we have fix it. You should see your cert in your my profile now. ...続きを読む

idj 9月 18日, 2025

Email Marketing Captions Unavailable

Hello everyone, I am hard of hearing and need help with my lessons, specifically, the Email Marketing certification doesn't have captions even if I turn them on and off, refresh my browser, log out and back in, or use different browsers (Chrome and 続きを読む

返信 Email Marketing

0 いいね！

2 コメント

idj

参加者

9月 20日, 2025 02:04

Sorry for the delayed response. I was able to check each video, which took a while, and found that only the first video did not have captions. But I ...続きを読む

jadiemaze 9月 02日, 2025

Certifications Inaccessible

Something happened to HubSpot's interface, and I can't view or access my 2023 email marketing certification, which needs to be renewed; at the very least I need to be able to see my certificate.

返信 Email Marketing

0 いいね！

1 コメント

APernell

HubSpot進行役

9月 10日, 2025 16:15

Hello @jadiemaze , Thank you for reaching out to the academy community board! I'm happy to help out with this. You can view your certi...続きを読む

ADinizRibeiro 8月 26日, 2025

Issues Completing the email task in Sales Software Certification

Hi! I'm new here and I'm facing some issues to complete the create email task, I've tried 3 times with no success. @Victor_Becerra

返信 Email Marketing

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