Tickets & Conversations

Hello. We have an operation in the service hub that require us to send proactive Whatsapp messages and we are getting too many errors. We are already able to do send proactive messages, but the problem is that we are receiving too many errors and 続きを読む

I'm currently migrating from Intercom to HubSpot Service Hub Professional and looking for guidance on handling a common support pattern for our business. Our Use Case: We operate an online marketplace connecting business sellers and retail buy 続きを読む

Is there a way to show an alias when the chat flow connects a visitor to a hubspot user in livechat? i do not want to have to change hubspot user's names, but it would be helpful if we could change the way the name looks to site visitors.

I want to create a report that shows how much time each ticket owner spent on a ticket when there are multiple owners on the ticket.

Hey everyone I’ve been experimenting with the Customer Agent , and while watching this HubSpot video ( https://www.youtube.com/watch?v=mk9QnP8hij0 ), I noticed that during setup, it shows an option to select the agent’s role — Customer Sup 続きを読む

Hi everyone, I have multiple subscription-based products in HubSpot. When a customer purchases a product, a subscription record is created and associated with that contact. Now, when the same contact raises a support ticket, I want that ticket to 続きを読む

Here's a new issue for you. I have a workflow that opens tickets on AR pipeline and if we have any issues with the account they can mention accounting and that email will open a new ticket on finance support pipeline. Recently team reported an i 続きを読む

The problem: When a visitor is browsing a product page and asks a question in the chat such as “Is this product suitable for X or Y?” , the AI agent gives a completely off-topic answer. Why? Because the AI does not take into account the contex 続きを読む

Is it possible to create an automation workflow that creates a note in the associated company when closing a ticket? I only found options to create notes on the ticket itself and not on the company.

Hello everyone, i have a question about tickets. some tickets based on an e-mail, the e-mail is displayed in the ticket. Now I hit forward or reply on that e-mail in the ticket and I can share with someone else. But the e-mail body disappea 続きを読む

Hi all, We’re in the early stages of rolling out the Service side of HubSpot, and I’ve set up our Support email as a channel under Service → Help Desk . Here’s the challenge we’re running into: In our business, it's common for a single co 続きを読む

How can I create a workflow that will do this When a new conversation arrives in the Inbox, check if the contact has any open tickets in the pipeline , and automatically associate those tickets with the conversation.