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BérangèreL 2月 21日, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see 続きを読む

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42 コメント

YA25

メンバー | Platinum Partner

9月 15日, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...続きを読む

miguelelias 1月 16日, 2026

Problem finding my cohort number

Hello, I am currently participating in the RevOps Bootcamp on HubSpot Academy. I have reached the first exam question, which asks me to select my cohort from four options. However, I have not received any email or notification with my cohort inform 続きを読む

返信 HubSpot Design

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chighsmith

コミュニティーマネージャー

1月 22日, 2026 09:29

Hi @miguelelias , Thank you for providing the screenshot and additional details. To clarify, our bootcamp exams are available year-round t...続きを読む

EGold64 1月 14日, 2026

CMS for Developers II Practicum asks for unavailable content

Hello, I am trying to finish the CMS for Developers II: Best Practices certification course and am stuck on the Practicum. The instructions say: " This practicum is an extension of the original CMS for Developers practicum. You should use your origi 続きを読む

返信 Content Marketing HubSpot Design Inbound Certification Inbound Sales

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BérangèreL

コミュニティーマネージャー

1月 16日, 2026 11:42

Hi @EGold64 and thanks for your valuable feedback! I've shared it internally. We’re actively working on this right now, but you don’t need anyth...続きを読む

RNampeebwa 1月 02日, 2026

Unable to complete the Service Hub software practical exercise

How can I complete the practical exercises? I followed the instructions only to hit a wall. Can someone help please?

返信 HubSpot Design

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RNampeebwa

メンバー

1月 06日, 2026 12:21

Thank you so much. I have finally completed the practical exercises.

解決済み

JNowland 12月 11日, 2025

Cannot pass the 'Create a Filter' exercise

In the playlist 'USING TICKET IN HUBSPOT' there is a practical exercise to 'CREATE A FILTER'. I have followed these instructions as much as possible and have failed 5 times with no feedback. The AI Chatbot gives instructions that do not match the e 続きを読む

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APernell

HubSpot進行役

12月 15日, 2025 14:01

@JNowland Thank you for reaching out to the academy community board! I'm happy to help out with this. The exercise is looking for you to create a s...続きを読む

解決済み

hc_ar95 12月 09日, 2025

Results for HubSpot CMS for Developers II: Best Practices practicum not received yet

I've submitted my "HubSpot CMS for Developers II: Best Practices" practicum assessment on 29th November, and still awaiting results, which were advertised to be provided within seven days, or so it states. The course page doesn't provide any fur 続きを読む

返信 Content Marketing HubSpot Design

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4 コメント

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APernell

HubSpot進行役

12月 11日, 2025 14:27

Hello @hc_ar95 , Thank you for reaching out to the academy support team! I appreciate your inquiry, and I'm more than happy to assist yo...続きを読む

SMondal43 11月 24日, 2025

How to get my certificate status

It’s been over two weeks since I submitted my practicum exam for the “ CMS for Developers II: Best Practices Practicum ” certification, but I haven’t received any updates or notifications regarding the grading status or whether I’ve passed. 続きを読む

返信 HubSpot Design

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1 コメント

APernell

HubSpot進行役

11月 24日, 2025 13:03

Hello @SMondal43 , Thank you for reaching out to the academy community board! I'm happy to help out with this. I apologize for the delay. I w...続きを読む

解決済み

SOH3CX 11月 14日, 2025

Lost my super admin role

Hi all, I lost my super admin role in my system. There is another super admin, but it’s a dummy account and we don’t have access to it. Is there any way to regain my super admin role?

返信 HubSpot Design

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1 コメント

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TomM2

ソートリーダー | Platinum Partner

11月 14日, 2025 05:43

Hey @SOH3CX another super admin would have to provide access to it, could you gain access to the dummy email address to send a password reset? I...続きを読む

解決済み

GBarrios6 11月 11日, 2025

Algunas características de esta cuenta fuerte suspendidas

Algunas características de esta cuenta fuerte suspendidas This page isn’t available Please check that the URL entered is correct or try loading the page again .  If you’re still having trouble, please contact the website owner. 続きを読む

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Jaycee_Lewis

ソートリーダー

11月 12日, 2025 11:46

Hi, @GBarrios6 These suspensions are handled by the HubSpot team and are not something the community can assist with. You should have a banner,...続きを読む

解決済み

aslam0 11月 05日, 2025

Certificate name correction request

Hi HubSpot Academy Team, I recently completed a HubSpot Academy certification using my account (email). However, my certificate currently shows the name “Design Work” instead of my correct name “Muhammed Aslam P.” Please help me update or reissu 続きを読む

返信 HubSpot Design

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DilshadShaikh

投稿者

11月 05日, 2025 01:14

Greetings(Assalam o Alaikum) @aslam0 , You can change the name on the certificate by following the steps below: In your HubSpot account, click...続きを読む

AStre 10月 23日, 2025

"Hide on desktop" also hides on mobile

Hi! I want to hide different sections of my landing page so that they only show up either on the desktop version, or on the mobile version. However, if I choose "hide on desktop-pc" with the little eye symbol, it also gets hidden on the mobile vers 続きを読む

返信 HubSpot Design

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3 コメント

STierney

コミュニティーマネージャー

11月 04日, 2025 14:28

Hey @AStre - no need for apologies! Would it be possible to capture a screen recording of what you're seeing to provide more distinct context f...続きを読む

解決済み

MRicketts1 8月 15日, 2025

HubSpot CMS for Developers practicum & course archive

Hello! I recently submitted my practicum for the HubSpot CMS for Developers certification (August 7th 2025), but I noticed the course was archived on August 11th 2025. Can anyone confirm: Will my practicum still be marked? If I pass, will I recei 続きを読む

返信 HubSpot Design

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APernell

HubSpot進行役

8月 15日, 2025 13:19

Hello @MRicketts1 , Thank you for reaching out to the academy community board! I'm happy to help out with this. 1. Yes I was able to grade ...続きを読む

BACL 8月 06日, 2025

HubSpot Reporting Practical Exercise Not Graded After More Than 24 hours

So... at least one of my HubSpot Reporting practical exercises has not been graded, and it's been about 36 hours. I submitted the Create a HubSpot dashboard the day before yesterday and, nothing yet. Can someone just let me know? Thank you! 続きを読む

返信 HubSpot Design Inbound Certification

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STierney

コミュニティーマネージャー

8月 06日, 2025 15:18

So happy to hear it @BACL - thank you for confirming!