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BérangèreL 2月 21日, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see 続きを読む

返信 Announcement

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42 コメント

YA25

メンバー | Platinum Partner

9月 15日, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...続きを読む

CristinaCriss27 1月 23日, 2026

My certification does not appear on my profile

I have a course certificate that does dot appear anymore on my profile. It is the one from inbound marketing course and I have an email from HubSpot that confirms i got the certification on 31st of march 2024, so i should still have it beca 続きを読む

返信 Inbound Certification

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1 コメント

chighsmith

コミュニティーマネージャー

1月 23日, 2026 15:28

Hi @CristinaCriss27 , Thank you for posting to the Community! I'd like to tag in our Academy Experts to see if they have any insight here. Hi @...続きを読む

LGottschalk 1月 22日, 2026

How to keep my HubSpot certifications if my portal is deactivated?

I received an email today saying if I don't log in by 1/29 that my certifications will be lost. When I log in, it says I don't have a portal and need to make a new account. I am doing this within an hour of receiving the email. I have until the 29th 続きを読む

返信 Inbound Certification

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1 コメント

BérangèreL

コミュニティーマネージャー

1月 23日, 2026 05:26

Hi @LGottschalk and thank you for sharing your experience and details. If your CRM portal was deactivated, your certifications should remain acc...続きを読む

mubashar-ali 1月 22日, 2026

What is the best account setup learning path sequence in HubSpot?

Hi Community, I hope you’re all doing well. I’m new to HubSpot and currently exploring the HubSpot Academy learning paths. I’ve selected the Account Setup category and see a lot of available content, but I’m unsure about the best order to start an 続きを読む

返信 Inbound Certification

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BérangèreL

コミュニティーマネージャー

1月 22日, 2026 11:52

Hi @mubashar-ali and welcome, it's a pleasure to have you here! Great question, thanks for asking! I'd recommend starting with these resources:...続きを読む

felipeagudeloh 1月 20日, 2026

Issue Completing Inbound Marketing Certification Exam

Hi there. I have just completed all the lessons for the Inbound Marketing certification on HubSpot Academy, but I have not been able to take the 60‑question exam due to what appears to be a technical issue with the platform. Each time I answer a q 続きを読む

返信 Inbound Certification

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1 コメント

STierney

コミュニティーマネージャー

1月 20日, 2026 19:34

Hey @felipeagudeloh - thanks for posting in the Community! I can confirm that your progress in this course has been recorded. To your inquiry, t...続きを読む

jlaf 1月 20日, 2026

Certifications not showing in account

My certifications are not showing in my account. When I contacted chat support, they sent me a screenshot of the certifications showing on their end when they accessed my account. However, they said that they could not help me since I'm using a free 続きを読む

返信 Inbound Certification

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1 コメント

APernell

HubSpot進行役

1月 22日, 2026 15:01

Hello @jlaf , Thank you for reaching out to the academy community board! I'm happy to help out with this. Is there a different email that you...続きを読む

DHart2 1月 20日, 2026

How to fix “Please accept terms before sharing certificate” in HubSpot?

Hello, I am having the same issue but it says that my toggle is not switched on even though it is. Moderator note: I have moved your post for visibility. For reference, here is the thread where you posted: " Unable to share certificate - 続きを読む

返信 Inbound Certification

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4 コメント

BérangèreL

コミュニティーマネージャー

1月 21日, 2026 13:29

Hi @DHart2 and all, thanks for your patience! We’ve just tested it on our end, and it looks like everything should be working now! Bérangère

MLasky 1月 18日, 2026

I am having trouble playing a video in my inbound marketing training.

When I try to play it it just constantly says "something went wrong while playing this video. I want to finish this training but need to be able to watch. Can someone help me?

返信 Inbound Certification

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1 コメント

APernell

HubSpot進行役

1月 20日, 2026 14:53

Hello @MLasky , Thank you for reaching out to the academy community board! I'm happy to help out with this. troubleshooting steps: 1....続きを読む

PPatil27 1月 17日, 2026

About Bootcamp 2026 RSVP

I can see many Bootcamp I want to RSVP for some of them I am able see this below msg This six-week bootcamp will run from January 28, 2026 - March 4, 2026. By clicking the RSVP button below, you will be registered for the entire program and rec 続きを読む

返信 Inbound Certification

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1 コメント

BérangèreL

コミュニティーマネージャー

1月 19日, 2026 08:11

Hi @PPatil27 and thanks for reaching out to the HubSpot Community! Would you mind sharing the link or a screenshot of what you’re seeing? That w...続きを読む

Muhammed_Adnan 1月 16日, 2026

Unable to add Inound Certificate in Upwork

I am unable to add the INblound certificate provided by Hubspot inmy Upwork profile. Even this is a certificate recognised by upwork, the add to upwork option is not available in the certificate share window. Kindly resolve this issue and if someone 続きを読む

返信 Inbound Certification

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2 コメント

APernell

HubSpot進行役

1月 19日, 2026 16:31

@Muhammed_Adnan Unfortunately, it is not something that is working right now. We are currently experiencing some challenges with the partnership, a...続きを読む

Larry456 1月 16日, 2026

Where can I view or download the feedback for my failed practical test?

Hi, I didn’t pass the HubSpot “CMS for Developers II: Best Practices” practical test. The instructions say I should receive a grade and feedback explaining why I didn’t pass, but I haven’t received any email. Where can I find the results and feedbac 続きを読む

返信 Inbound Certification

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8 コメント

BérangèreL

コミュニティーマネージャー

1月 21日, 2026 13:08

Hi @Larry456 and thanks for your patience! If you’re referring to your practicum, there typically isn’t an email notification explaining why it ...続きを読む

EGold64 1月 14日, 2026

CMS for Developers II Practicum asks for unavailable content

Hello, I am trying to finish the CMS for Developers II: Best Practices certification course and am stuck on the Practicum. The instructions say: " This practicum is an extension of the original CMS for Developers practicum. You should use your origi 続きを読む

返信 Content Marketing HubSpot Design Inbound Certification Inbound Sales

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3 コメント

BérangèreL

コミュニティーマネージャー

1月 16日, 2026 11:42

Hi @EGold64 and thanks for your valuable feedback! I've shared it internally. We’re actively working on this right now, but you don’t need anyth...続きを読む

MartyBenson23 1月 14日, 2026

Practical Exercises with Limited Data and Hubs

Hello community, I was an operations manager in my last role at a finance company and worked with a consultant on our HubSpot build out prior to being laid off. I really fell in love with the functionality and reporting that HubSpot has so I 続きを読む

返信 Inbound Certification

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3 コメント

APernell

HubSpot進行役

1月 20日, 2026 14:44

Hello @MartyBenson23 Unfortunately there is not any sample data that the academy team offers. Thank you! The Academy team