クリエイティブな才能を開花させよう

SandwichToast

HubSpot should provide a way to customize category slugs so users have proper control over language switching. Alternatively, they should offer a mechanism—similar to language_variants('localized') for standard pages—that allows developers to retrieve localized category URLs for multilingual implementations. Because currently, implementing a language-switch to a KB is a hastle.

norismat

Currently there is no way to make so that users opening tickets with you, find the answer to the tickets only in the Customer Portal. (below also the confirmation from HS support AI). It would be very useful to have a way (channel?) that is only visible within the Customer Portal. This would mean that Customer X creates a ticket (inside the Customer Portal or via email). The answer that we create will be visible in the Customer Portal and the customer will only receive a notification of an update/answer to the ticket, available in the customer portal. This would create a reason for Customers to use the portal. It would create a reason for us users of Lumion to set the portal and promote it. At current phase, other than reviewing ticket history, there is no real strong point for a customer to visit the Customer Portal vs using their email inbox.

Snaedis · ‎9 7, 2020

There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm consolidating those into this post so we can more easily track this need. This post should not be marked as solved or delivered until a knowledge base can be fully customized in layout and styling. I've spoken with many customers who still want more flexibility in knowledge base styling, including: Custom layouts for index pages and articles More fonts and styling options to better align KB with the rest of a business's website For those of us who are working to improve the HubSpot product, it's incredibly helpful to have example use cases from our customers, and the posts here on the Community play an important role in our prioritization process. Giving you more flexibility in KB styling is something we'd like to do, and when we have the bandwidth to dig into this project we'll look to you all for guidance on how to best support your needs. So if customization is important to you, please add your voice to this thread! For reference, I'm listing here the other posts which are related to this topic: More formatting options for Service Hub knowledge base (156 upvotes as of Sept 7, 2020), by @matthew_stibbe Knowledge base styles (68 upvotes as of Sept 7, 2020), by @radko See all articles in a category while viewing an article (3 upvotes as of Sept 7, 2020), by @LiamW Knowledge base editor numbered list can't be continued after importing image (12 upvotes as of Sept 7, 2020), by @zachallen HTML editor in knowledge base? (6 upvotes as of Sept 7, 2020), by @MartinTexada

UWestvold · ‎10 6, 2025

In the Customer Agent Knowledge Sources, we would like to be able to add categories to short answers (just like we currently can with the knowledge base articles), and thereby filter short answers by category. Over time, we have naturally created a long list of short answers that are aimed at different customer agents. If we could filter short answers by categories (eg. relevant customer agent) it would be much easier to: a) sort through and proactively transfer short answers to a more comprehensive knowledge base (on a customer agent basis) b) compare short answers created by separate team members (for separate customer agents) to ensure there are no duplicates interfering with each other Currently, we have to sift through short answers on a page-by-page basis which is unideal.

LucyYu · ‎12 9, 2025

New knowledge base have a list of articles udner Article health which has an ascending & descending option. Like that, having the option and control of the number of displayed items for "Most Searched Terms" would be beneficial so that my team can analyse the performance of our KB monthly.

KSweeney27 · ‎4 22, 2025

It is EXTREMELY frustrating that changing the Marketing Contact Status to Non-Marketing Contact is only updated once a month. For one, you cannot tell by looking at a record if you have marked it to be changed the next month. You have to go through several steps to figure this out which is a waste of time. Second, this appears to be purely a monetary benefit to HubSpot. HubSpot has NO restriction on making a contact a Marketinh Contact and adding more contacts to your monthly bill, however, it restricts being able to control maintaining the same contact level. This is beyond frustrating. IF YOU CAN IMMEDIATELY CHANGE A CONTACT TO A MARKETING CONTACT, YOU SHOULD BE ABLE TO IMMEDIATELY CHANGE IT TO A NON MARKETING CONTACT!!!!!!!! I cannot think of one case that the benefit would be that this only happen once a month, other than it being that HubSpot can make MORE money off their customers. Business changes frequetly, contact status changes frequently, we, THE CUSTOMER, should not be punished for doing business.

Brandonbaker · ‎9 17, 2018

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support)

petermuldoon · ‎12 11, 2025

Native .gdoc support (or a direct Google Drive sync for knowledge vaults) would save a huge amount of time in uploading files into Vaults. Only supporting Microsoft files formats seems like an oversight that hopefuly can easily to fixed. We have hundreds or thousands of Google Doc (.gdoc) files and use Google Sheets and Google Slides as well. I cannot add Files into HubSpot Vaults by first creating copies of these files in Microsoft equivilent formats. Please add these mainstream formats so that these files can be uploaded. Thanks

JWinkel0 · ‎8 28, 2024

I wanted to share an idea for a new HubSpot feature that could make managing the Knowledge Base much more efficient, especially for teams working with multiple languages. Currently, translating and cloning articles is a time-consuming and manual process. What if we could leverage the new AI Translator Tool with DeepL? With just one click, you could clone an article and have it automatically translated into different languages. All that’s left to do is review and adjust the translation as needed. This would not only save a lot of time but also improve the consistency and quality of translations. If you think this would be a valuable addition, please vote for this idea!

atma · ‎6 16, 2018

Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.

クリエイティブな才能を開花させよう

Better Knowledge Base routing

Customer Portal First - Tickets - Conversations to Emerge only in the Portal

More flexible knowledge base design and layout, including custom HTML/CSS

Category Property for Customer Agent Short Answers

Control the number of displayed items and ascending & descending option for New knowledge base

Non Marketing Contact Status only changing monthly

Multiple Knowledge Bases

Files in Vaults with extensions that support native Google file formats ( like .gdoc)

Automatic Translation and Cloning for Knowledge Base Articles

Customer portal for Tickets

実装済み

ベータ