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Currently, we cannot easily use reporting and Workflows for manually sent 1-to-1 emails since emails sent via Sequences are technically 1-to-1 emails and there is no way to separate the two easily.   It would be great if there were some property that we could filter on to separate the Sequence emails and manual 1-to-1 emails.    We use sequences for our automated marketing emails. Our sales reps have quotas for manually sending 1-to-1 emails and some deal stages require manually sending custom 1-to-1 email. ...その他を表示

HubSpot should allow marketers to define targeting filters directly within a marketing email, creating a temporary audience that exists only for that send, rather than requiring a saved segment.   Most of our marketing emails are sent to one-off audiences (for example, contacts who downloaded any of several specific publications). Today, this requires creating segments that are used once and then have to be identified as temporary.   Supporting temporary, email-specific audience filters—alongside the existing option to select a saved segment—would reduce segment clutter and eliminate the need to create, name, track, and later delete single-use segments. ...その他を表示

On behalf of our customers.   The User Story & Use Case As a Director managing a HubSpot Enterprise portal with the Business Units add-on, multiple brands are managed within a single portal. Approximately 10+ marketing emails a week are sent across different streams (2 emails/week per brand). Our goal is to create Active Lists (Dynamic Segments) for audience targeting based on recent engagement with specific brands.   Specifically, we need to target contacts who have clicked a marketing email associated with Brand X in the Last 30 Days. Because customers cross over between brands, we cannot simply use "Last Marketing Email Clicked" generally; it must be specific to the brand's email stream. The Problem Currently, the "Marketing Email" filter in the Lists tool (Active Lists) is severely limited for high-volume senders: No Text Operators: You cannot filter interactions by  Marketing Email Name   contains  [Text]. You are forced to select specific individual emails within multiple OR groups. No Rolling Dates for Specific Selection: When selecting specific emails, you often cannot apply a rolling "occurred in the last X days" filter easily across a dynamic group of emails. No Business Unit Filter: There is no native option to filter "Marketing Email Clicks" by the associated Business Unit. The Current Roadblock: To build this segment today, a user must manually select every single email sent by that brand using "OR" logic. With 5 streams and weekly sends, this requires constant manual maintenance of the list criteria every week. Current Workarounds (And why they fail) Workaround 1: Select emails individually. Failure: Not scalable. Requires constant manual updates to the list definition every time a new email is sent. Workaround 2: Create a Journey Report filtering by "Email Name" > Select Marketing Email clicked event > Drilldown > Add to Static List. Failure: This creates a Static List. For an "Always On" retention campaign, we need contacts to drop off the list automatically if they haven't clicked in 30 days. Static lists require daily manual export/import or manual additions, which defeats the purpose of marketing automation. The Ideal Solution We request an update to the Active Lists tool to allow for dynamic filtering of Marketing Email interactions. 1. Filter by Email Name (Nomenclature) Add a text operator to the Marketing Email interaction filter. Criteria: Contact clicked a link in Marketing Email. Refine by: Marketing Email Name  Contains any of  [Value] (e.g., "GCG_Brand"). 2. Rolling Date Ranges Ensure these text-based filters support rolling date ranges. Refine by: Occurred in the  Last   30   Days . 3. Business Unit Filtering Alternatively, allow users to filter interactions directly by the Business Unit the email was assigned to. Criteria: Contact clicked a link in Marketing Email. Refine by: Business Unit  is any of  [Brand Name]. Impact Implementing this feature would allow multi-brand Enterprise customers to build automated, low-maintenance retention segments. It bridges the gap between the granular filtering available in Reports and the automation required in Segments/Lists. ...その他を表示

We have a need for the option to add CC and BCC to emails that are sent from HubSpot. We have two important use cases for this. Use case 1: We have a registration form set up on our website. When someone registers, they receive an automated email from us through HubSpot saying "Thank you for registering!". Since we have a lot of different people signing up, it's very important for us to follow up on that email. If we could add CC to me on the email that is sent out, I could pick up the conversation with the person registering very quickly. I could simply press "Reply" on the email and continue the conversation with the lead. If I want to do this now with today's HubSpot solution, I'd have to copy/paste the lead's email address from the internal registration confirmation email, write a subject line that wouldn't confuse the lead, and then write the message to the lead. This delays the response time dramatically, and takes up substantially more resources. Use case 2: If we could add BCC to emails as well, it would give people two great advantages; (1) HubSpot emails could easily be integrated with almost ANY CRM (ex. Email to CRM option), and (2) it would add the contents of the email to the CRM (more than just "Sent Subject Line"). If anything is unclear, I would loooove to explain in more detail. ...その他を表示

I noticed that we currently have a countdown timer feature available for CTAs and pop-up boxes, but not for emails. It would be fantastic if we could add this functionality to emails as well. A countdown timer can create a greater sense of urgency and drive engagement, particularly for time-sensitive promotions like early bird pricing or event registrations. ...その他を表示

Hi there!   At the moment, there isn't any option to exclude employee activity from counting towards forms analytics, marketing email analytics or campaign analytics.   For the general web analytics this can be done by excluding IP addresses, however not for other tools in HubSpot.   Why is this important? There needs to be a way to test conversion paths (click marketing email, submit form on page) without skewing the conversion rates before even launching a campaign. (Deleting contacts after testing doesn't do the trick, they still remain part of the email and form analytics.) Especially in larger companies with a lot of employees testing assets, this makes forms and email analytics unreliable.   Thank you for looking into this. ...その他を表示

Hello product team,   For HubSpot admins, one of the biggest challenges is keeping a portal organized, cleaned up and prevent overall chaos. Especially in Enterprise portals with sometimes hundreds of users, it's almost impossible to get users to follow a naming convention for email names, landing page names, workflow names. Quickly this becomes a cat and mouse game where HubSpot have to constantly chase and remind users to name their assets correctly.   Why is this currently a bad user experience for users?   Naming conventions are usually documented outside of HubSpot, in a wiki, stored as a Google Doc or something similar along the same lines. Forcing them to interrupt what they're currently doing, look up a naming convention and then come back means that they're losing time. They also have to leave HubSpot momentarily. Even then, they might misunderstand the naming convention and type in an incorrect name.   Why is this currently a bad user experience for admins?   Incorrect naming means that list or workflow filters for Recent conversion might not work. It can also mean that reports become a mess, if these reports are pulling in asset names.   If admins have to look into this on a permanent basis, in portals where there are new assets every day, this takes time away from developing the HubSpot portal and generating more value for all users.   Here's what a solution could look like   To solve this, it would be great if there were tools to enforce a naming convention. Ideally, admins would specify what constitutes a correctly named asset and similar to the forms editor, arrange fields to their liking.   Here's a quick mockup of what this could look like when creating a new page.     The user could select from dropdowns which team they belong to, the language of the assets, the asset type, include a title and date. The system would then generate a title from this that cannot be further edited.   Admins should be able to specify the options for each dropdown, separators, order and field validation (e.g. max length for a title).   (In case this is eventually introduced, please consider to make this a feature that is at least included in all Professional and Enterprise subscriptions.)   I would love to see this for all assets in HubSpot: emails, workflows, lists, campaigns, imports, properties, files etc.   Thanks in advance for reviewing! ...その他を表示

Description: HubSpot's mobile optimization for marketing emails is a great feature (official guide here). However, there’s currently no way to track clicks on elements that are only visible on mobile devices. This creates a significant blind spot for marketers who design responsive emails and want to tailor content for mobile users.   Feature Request: Introduce a mobile-specific click map or click tracking functionality that includes: A device-segmented visual click map (mobile vs. desktop) Analytics for mobile-only content blocks Click totals broken down by device type for each link Why It Matters: With most email opens now happening on mobile, marketers need visibility into how mobile audiences interact with emails. Without the ability to track clicks on mobile-only elements, we miss out on valuable engagement data and optimization opportunities. This feature would help us: Understand what works for mobile users A/B test mobile-specific CTAs or design choices Better personalize email experiences based on device behavior ...その他を表示

It would be extremely helpful for accounts that use the Brands add-on to have a folder system within HubSpot for organizing marketing email templates. Our company is the parent account for multiple brands, and we create approved content from the corporate team for our brands to use. However, without a folder system in marketing email templates, we are approaching organization-chaos with too many saved templates and no way to organize or sort them to make navigating easier.  We can't create actual emails for the brands to clone and use as there's a risk of one brand unintentionally modifying the original email. We have to use saved marketing email templates, especially as we have multiple HubSpot accounts to handle all of ou brands and shared corporate-made content between accounts.    Additionally, the brand users are also using marketing email saved templates for their content as well. It would be so helpful and give peace of mind if each brand could have its own template folder, with access locked down to each brand, and still be able to access corporate-made content in a corporate folder.  121 marketing email templates generated for one HubSpot account in 3 months (using Brands add-on) ...その他を表示