Tickets & Conversations

Hi, I am experiencing an issue where a Chatflow submission triggered an automatic merge (performed by an "Unknown User"). During this merge, the "Message" property was overwritten with an older value from the primary contact, as shown in the att 続きを読む

I'm currently migrating from Intercom to HubSpot Service Hub Professional and looking for guidance on handling a common support pattern for our business. Our Use Case: We operate an online marketplace connecting business sellers and retail buy 続きを読む

I’m requesting that all members on a team be able to see who else received an internal message sent to that team. This helps ensure transparency, avoids duplicate follow-ups, and allows everyone to clearly understand who the communication was shared 続きを読む

Anyone else experiencing this, the UI for the chat interface iframe seems to be missing it's cursor pointer events. Abit of context, the iframe is generated inline with the conversation sdk.

I would like to save the text that is input from the "Create a note" button on the ticket cards and then have that property shown on the card itself. I have created the "Note" property and added it to the card, it shows up fine, that isnt the pr 続きを読む

It seems like there was an update pushed to Ticket Default View. Prior to this week, when we access a ticket, under the ticket name will have a section that tell us how long have the ticket been opened for. Now it's updated to show Time Created 続きを読む

Hi everyone, I’m trying to enhance our automated internal notifications for service tickets. Specifically, when a customer replies to an existing ticket, our “customer replied” workflow sends an internal email alert to our team. What I ca 続きを読む

our google calendars are synced to hubspot but it doesnt not reflect if an internal team member is currently in a meeting. how to fix that?

Hi, as the title suggest, all closed tickets from a contact reopen when that contact replies in a seperate open ticket conversation. We have contacts that have multiple tickets throughout the year. When the contact replies to an email about ticket A 続きを読む

Is there a way to automatically set the ticket name when you split at ticket? I don't see an easy way to do this in workflows and I am just trying to cut down how long it takes an agent to create a new ticket when splitting from the source ticket. 続きを読む

Is anyone using HubSpot as an IT Ticketing solution? I'm looking for something simple.

Hi all, As my team and company grows I'm focused more and more on how to get the most out of the tools, in this case I recently moved my team to be using the Conversations Inbox to manage the 4 main company emails. Each email has it's own inbox wh 続きを読む