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HubSpot Academy Support

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BérangèreL 2月 21日, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see 続きを読む

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11 いいね！

42 コメント

YA25

メンバー | Platinum Partner

9月 15日, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...続きを読む

解決済み

IMedeiros1 1月 22日, 2026

Make a Call in HubSpot Exercise on Free Plan

Hi, I’m taking the Sales Hub Software (English – new version) certification. I’m using a free EN‑US business account for the course. On the upgrade page, under Sales Hub, both Calling and HubSpot-provided phone numbers are blank. In Settings 続きを読む

返信 Sales Software

0 いいね！

2 コメント

ベストアンサー

APernell

HubSpot進行役

1月 22日, 2026 15:19

Hello @IMedeiros1 , Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise has be...続きを読む

Federicucio 1月 19日, 2026

Lost access to HubSpot Academy Practice Mode

Hi Community Team, I’m reaching out because I have suddenly lost access to the Practice Mode in HubSpot Academy. I was actively using it for my certifications, but now the option is gone and I haven't received any email notification re 続きを読む

返信 Sales Software

0 いいね！

2 コメント

Federicucio

メンバー

1月 20日, 2026 06:54

Hi @BérangèreL Thank you for the quick response. I no longer have the option to select the Academy Practice Mode portal. Previously, when I n...続きを読む

DObara 1月 18日, 2026

Cant Create Hubspot Number

Im currently enrolled in the hubspot sales hub software course and have a call practical, but I can't create a hubspot number, every time I try they say theres an error and I should try again

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0 いいね！

1 コメント

APernell

HubSpot進行役

1月 22日, 2026 14:57

Hello @DObara , Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise was remove...続きを読む

KNguyen77 1月 07日, 2026

Correct Answers marked wrong

This is the list of questions and my answers from the Sales Hub Software exam that were marked wrong. I downloaded the questions from the exam breakdown. I don’t understand how all of these could be incorrect. True or false? All leads are manuall 続きを読む

返信 Sales Software

0 いいね！

3 コメント

STierney

コミュニティーマネージャー

1月 08日, 2026 18:21

Hey @KNguyen77 - thanks for this context! I've just send you a private message with some follow-up information. Shane, Senior Community Moderat...続きを読む

解決済み

AChretien2 12月 15日, 2025

Glitch? Help please

Im trying to complete the sales hub software certificate. For the schedule a meeting assessment, I need to change the host but i can't because every option says "they don't have their calendar connected." And no its not me i already have mine connec 続きを読む

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0 いいね！

2 コメント

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AChretien2

参加者

12月 15日, 2025 22:25

Hi! Thank you for your response. Ok i have resubmitted it with keeping the host as myself. I did try that 2 days ago and it got rejected/failed and...続きを読む

LHurtubise 11月 25日, 2025

Sales Hub Software Certification Exercise Assistance - Meeting Rotations Tool

Hello, I'm in the process of completing the Sales Hub Software certification and I've encountered an issue that I need assistance with. For the "Book a Meeting Using the Meeting Rotations Tool" exercise, I am unable to " select a different host 続きを読む

返信 Sales Software

0 いいね！

1 コメント

SamTassey

コミュニティーマネージャー

11月 25日, 2025 13:51

Hi @LHurtubise ! You are correct! Like seen in our knowledge base article here , this would require a Sales or Service Hub Professional, or Ente...続きを読む

EThore 11月 18日, 2025

Additional resources

So, I am doing the Hubsport Sales Hub Software certification. In the videos, they are referring a lot to the additional references in the corner. The problem is that the reference section is empty. I thought you should know. I've found this problem 続きを読む

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0 いいね！

2 コメント

APernell

HubSpot進行役

11月 18日, 2025 13:13

Hello @EThore , Thank you for reaching out to the academy community board! I'm happy to help out with this. We are aware of the issue and ar...続きを読む

ArleneA 10月 02日, 2025

Super Admin Bootcamp sessions links

Hi, I've registered for Super Admin Bootcamp and its starts today but I don;t have any links to access the sessions. Please help!

返信 Sales Software

0 いいね！

1 コメント

APernell

HubSpot進行役

10月 02日, 2025 16:01

Hello @ArleneA , Thank you for reaching out to the academy community board! I'm happy to help out with this. I don’t see your email re...続きを読む

解決済み

marslan19 9月 04日, 2025

Need to Recover Hubspot Certifications from old Deactivated Account

Hi. I did some certifications using an email I was provided by my previous employer. I stopped working there, so I no longer have access to that account and those certificates too. How can I recover those certificates? My old email: arslan@pix 続きを読む

返信 Sales Software

0 いいね！

4 コメント

ベストアンサー

APernell

HubSpot進行役

9月 11日, 2025 17:01

@marslan19 Thank you, you are all set! I transferred all the active certificates to your new email. Thank you! The Academy team

deetanvi 8月 18日, 2025

My certificate has not appeared.

I gave the Hubspot Marketing Software exam on 23rd July and passed with a score of 52/60 however didnt get the certificate as my practical exam was not graded for many weeks. Now I seem to have passed the practical tests but my exam scores seems to 続きを読む

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2 コメント

deetanvi

メンバー

8月 19日, 2025 14:46

Thank you, will be waiting for your message!

解決済み

JuliaF 8月 18日, 2025

Need help transferring certificates

Hi! I would require assistance transferring my old HubSpot certificates from my old, deactivated account to a new one (my employer changed and I didn't have the chance to move the certificates while I had access to the old account). I was instru 続きを読む

返信 Sales Software

0 いいね！

2 コメント

ベストアンサー

APernell

HubSpot進行役

8月 18日, 2025 16:39

Hello @JuliaF , Thank you for reaching out to the academy support team! I'm happy to help out with this. I was able to successfully tra...続きを読む

IBarag 8月 12日, 2025

Product Library Visible

Hi! Does anyone know how I can make the product library I created visible for the whole team? Thanks!

返信 Sales Software

0 いいね！

1 コメント

chighsmith

コミュニティーマネージャー

8月 13日, 2025 11:47

Hi @IBarag , Thank you for posting to the Community. Tagging in some of our Top Contributors to see if they have any ideas on this one - @Alex...続きを読む

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team