Tickets & Conversations

I'm currently migrating from Intercom to HubSpot Service Hub Professional and looking for guidance on handling a common support pattern for our business. Our Use Case: We operate an online marketplace connecting business sellers and retail buy 続きを読む

In the ticket view, there is the option to add a message from one ticket to another. However, this message does not appear in the Help Desk view. This should be possible in order to have a traceable message history when a ticket is split.

When my channel receives a whatsapp message, Hubspot creates a ticket (I'm using Help Desk) without any contact associated with it. The first name itself becomes "Maybe: Pedro" based on the name configured in the serder's whatsapp (Pedro, in thi 続きを読む

I’m reaching out to cancel my HubSpot service and would like to speak directly with a representative to make sure the cancellation is handled correctly. HubSpot has been great for sales, but I’ve found it surprisingly difficult to figure out how to 続きを読む

Hi, as the title suggest, all closed tickets from a contact reopen when that contact replies in a seperate open ticket conversation. We have contacts that have multiple tickets throughout the year. When the contact replies to an email about ticket A 続きを読む

Hey there! We are thinking of migrating from the Inbox to the Help Desk because of the current (and future) advantages it offers. Our CST team is used to take a look at the I nbox sidebar, where you can customize and include any contact prop 続きを読む

This pop-up started showing up in our knowledge base (see top right) and I'm not sure how to disable it. Any tips?

Hi, we are settting up HubSpot Service these days, and we are currently testing Customer Agent in our Sandbox env. Have anyone found out if it's possible to get the feedback from the customer back to the ticket if the customer click on the butt 続きを読む

There is a fundamental design flaw in HubSpot's notification system that needs to be addressed immediately. In both Slack and email notifications created through workflows, HubSpot automatically injects non-configurable Call-to-Action (CTA) buttons 続きを読む

Our web application has a feedback button which we then use to call the Hubspot API to create a Hubspot Ticket. The ticket has the proper Company and Contact Associations and the Ticket Description is filled out appropriately. The problem we are 続きを読む

We want the "About this ticket" to be fully expanded and in the center of our support view. Currently it looks like the only option is to have the "About this ticket" card collapsed and only accessible in the sidebar. Two questions: 1. Is it pos 続きを読む

We have new Hubspot tickets being created from two separate sources: 1. Our support Gmail inbox is configured in Hubspot to create new tickets. 2. Our application has a help button that triggers an API call to Hubspot to create a new ticket. W 続きを読む