Tickets & Conversations

Hubspot payment links have been down for two days. Our new customers are unable to submit a payment and our team has been able to recreate this issue on demand. Steps to recreate: 1) Go to the contacts profile 2) click payment links 2) creat Lire la suite

Hola a todos, Estamos teniendo un comportamiento con las notificaciones de tickets que nos está complicando bastante la operación y quería saber si alguien ha pasado por lo mismo o tiene algún workaround. Contexto Usamos HubSpot Service para gest Lire la suite

Hello. We have an operation in the service hub that require us to send proactive Whatsapp messages and we are getting too many errors. We are already able to do send proactive messages, but the problem is that we are receiving too many errors and Lire la suite

Hi, I am experiencing an issue where a Chatflow submission triggered an automatic merge (performed by an "Unknown User"). During this merge, the "Message" property was overwritten with an older value from the primary contact, as shown in the att Lire la suite

Customers can send their Emails to us, using either "software@company.com" for software issues or "myteam@company.com" for anything else. I want track the emails, the customer used for implementing a workflow, setting the ticket owner based on the Lire la suite

I'm currently migrating from Intercom to HubSpot Service Hub Professional and looking for guidance on handling a common support pattern for our business. Our Use Case: We operate an online marketplace connecting business sellers and retail buy Lire la suite

Hello, I was hoping to get some help. We recently set up a test inbox while testing our ticketing pipeline and we moved this over to help desk. We then changed the email addresses that the tickets should be going to and connected that as a channel Lire la suite

Hello,Is it possible to create a unique Ticket ID field thats limited to 5 digits that will be automatically updated when a new ticket is created? Like the record ID but we need this to be shorter.

Hello, Is there a way that in Help Desk when assigning tickets that I can only show 4 Hubspot users to pick from? Right now we have it to where all users can be assigned but we only need 4 users to choose from.

Hey, I'm on the Free version at present, so my options might be limited. I want to use Jersey 25 for H2 headings, and I can find that font and select it: However, it won't display on the landing page. It turns into this font: Lire la suite

Hello, I completed the Inbound Marketing certification on HubSpot Academy on april and received a score of 49/60 . My HubSpot account is deactivated, and I cannot access my certificate. Could you please send me the certificate Lire la suite

Hi, I am trying to understand why the Formatting Issues feature under Data Management isn't updating with the newest data. Here is an example. I created a series of workflows to automatically update Timezone via US State. Thousands of contacts u Lire la suite