Tickets & Conversations

Customers can send their Emails to us, using either "software@company.com" for software issues or "myteam@company.com" for anything else. I want track the emails, the customer used for implementing a workflow, setting the ticket owner based on the 続きを読む

I'm currently migrating from Intercom to HubSpot Service Hub Professional and looking for guidance on handling a common support pattern for our business. Our Use Case: We operate an online marketplace connecting business sellers and retail buy 続きを読む

Sometimes our customers reply to our Help Desk Ticket emails with a very brief message, such as "thanks" or "okay." How do we avoid having Tickets automatically reopen when these very short, non-actionable replies are received?

Hola! I’m trying to create a Zap that pulls tickets from HubSpot CRM , specifically from the Support pipeline , and sends a weekly email summary . The Zap should run once a week (every Monday) and include all tickets created betw 続きを読む

Hi all, I’m running into a limitation with the HubSpot Customer Agent and I want to double-check if I’m missing something or if this is simply not possible. We operate a multilingual website (EU-based) and use multiple chatflows per language (NL 続きを読む

Hi everyone, I’m trying to enhance our automated internal notifications for service tickets. Specifically, when a customer replies to an existing ticket, our “customer replied” workflow sends an internal email alert to our team. What I ca 続きを読む

Hello, I created an out of office work flow for Ny vacation. However I have 2 other questions: - the support team is usually off on Saturdays, is there a way to create a workflow when the ticket creation day is a saturday? currently, the on 続きを読む

When my channel receives a whatsapp message, Hubspot creates a ticket (I'm using Help Desk) without any contact associated with it. The first name itself becomes "Maybe: Pedro" based on the name configured in the serder's whatsapp (Pedro, in thi 続きを読む

Hi, as the title suggest, all closed tickets from a contact reopen when that contact replies in a seperate open ticket conversation. We have contacts that have multiple tickets throughout the year. When the contact replies to an email about ticket A 続きを読む

Is there a way to automatically set the ticket name when you split at ticket? I don't see an easy way to do this in workflows and I am just trying to cut down how long it takes an agent to create a new ticket when splitting from the source ticket. 続きを読む

Hey there! We are thinking of migrating from the Inbox to the Help Desk because of the current (and future) advantages it offers. Our CST team is used to take a look at the I nbox sidebar, where you can customize and include any contact prop 続きを読む

We’re experiencing a high number of duplicate or multiple tickets being created for the same customer or service request. This happens when different external parties (e.g., agents, customers, or partners) send separate emails or submit new forms ab 続きを読む