Customer Success & Service

Hello. We have an operation in the service hub that require us to send proactive Whatsapp messages and we are getting too many errors. We are already able to do send proactive messages, but the problem is that we are receiving too many errors and read more

Following instructions, by typing into the "Delete Account" section that you should easily delete your account. I've been getting this error for an hour. What am I doing wrong?

Hi, I am experiencing an issue where a Chatflow submission triggered an automatic merge (performed by an "Unknown User"). During this merge, the "Message" property was overwritten with an older value from the primary contact, as shown in the att read more

Customers can send their Emails to us, using either "software@company.com" for software issues or "myteam@company.com" for anything else. I want track the emails, the customer used for implementing a workflow, setting the ticket owner based on the read more

I'm currently migrating from Intercom to HubSpot Service Hub Professional and looking for guidance on handling a common support pattern for our business. Our Use Case: We operate an online marketplace connecting business sellers and retail buy read more

Hello, I was hoping to get some help. We recently set up a test inbox while testing our ticketing pipeline and we moved this over to help desk. We then changed the email addresses that the tickets should be going to and connected that as a channel read more